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Please open a support ticket in your user dashboard and we will assist you as soon as possible. We usually reply within minutes
Frequently Asked Questions
<span style="color:rgb(13,13,13);font-family:'Söhne', 'ui-sans-serif', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Helvetica Neue', Arial, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';">Detailed rules and instructions for each lottery are available on our website. Visit the "How to Play" section for general guidelines, and check the specific lottery pages for instructions on how to play and win.</span>
<span style="color:rgb(13,13,13);font-family:'Söhne', 'ui-sans-serif', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Helvetica Neue', Arial, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';">If you win, we will notify you via email, SMS and through your account dashboard. You can also check the winning numbers and results on our website after each draw. All winnings are automatically credited to your account.</span><br />
<span style="color:rgb(13,13,13);font-family:'Söhne', 'ui-sans-serif', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Helvetica Neue', Arial, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';">Our lottery draws are held every week at the specified draw times. You can find the exact schedule on our website under the "Draw Schedule" section. We are also working on creating more draw schedules to give you even more chances to win!</span><br />
<span style="color:rgb(13,13,13);font-family:'Söhne', 'ui-sans-serif', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Helvetica Neue', Arial, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';">Purchasing a lottery ticket on Mboa Lotto is simple. Just log in to your account, select the lottery you want to participate in, choose your numbers, and complete the purchase process. Your ticket will be automatically entered into the next draw.</span><br />
<span style="color:rgb(13,13,13);font-family:'Söhne', 'ui-sans-serif', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Helvetica Neue', Arial, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';">If you have any questions or encounter any issues, our responsive customer support team is here to help. You can reach us 24/7 via the "Contact Us" and open a ticket. We are committed to providing you with the assistance you need promptly. We generally do not reply to support emails.</span><br />
<span style="color:rgb(13,13,13);font-family:'Söhne', 'ui-sans-serif', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Helvetica Neue', Arial, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';">For small transactions, we do not require KYC (Know Your Customer) verification. However, for large transactions, we may ask for verification documents to ensure the security of your winnings. You will be notified via SMS and email if we need any additional information. Your consent to receive these texts is required during the account setup.</span><br />
<span style="color:rgb(13,13,13);font-family:'Söhne', 'ui-sans-serif', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Helvetica Neue', Arial, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';">We will notify you via SMS and email for important updates, including requests for verification documents. Please ensure your contact information is up to date in your account settings to receive these notifications promptly.</span><br />
<span style="color:rgb(13,13,13);font-family:'Söhne', 'ui-sans-serif', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Helvetica Neue', Arial, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';">Creating an account on Mboa Lotto is quick and easy. Simply click on the "Sign Up" button, fill in the required details, and submit the form. You will need to verify your email and phone number through an OTP (One-Time Password) sent to you automatically. Once verified, you can start playing immediately.</span><br />
<span style="color:rgb(13,13,13);font-family:'Söhne', 'ui-sans-serif', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Helvetica Neue', Arial, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';">If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you a link to reset your password. Follow the instructions in the email to create a new password and regain access to your account.</span><br />